Indirect Lender 1 (or higher with required experience)

About the Company

Community Financial System, Inc. (CFSI) is dedicated to providing customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

We offer competitive compensation, great benefits, and professional development and advancement opportunities to support long and successful careers.

Responsibilities

• Perform credit analysis and investigations as outlined in company policy and procedures.
• Communicate credit decisions (approvals, conditions, declines, or pending) to dealers based on lending authority.
• Support the business development team in building and strengthening dealership relations; recommend and/or develop new programs for dealerships.
• Join the business development team for in-person sales calls on occasion.
• Provide a high level of customer service, including quoting loan payoffs, contract figures, and dealer reserve information.
• Obtain missing information on credit applications in processing status.
• Handle dealership and customer issues and complaints.
• Investigate and support the business development team to resolve dealer inadequacies to protect the company’s assets.
• Actively cross-sell other company loan and deposit products/services; proactively contact dealerships to solicit business.
• Maintain proficient knowledge of and compliance with all applicable laws, regulations, policies, procedures, and internal controls; complete training requirements in a timely manner.
• Perform other related duties as assigned or directed.
• Provide assistance to the Indirect Lending Department and the company to help achieve annual goals.

Requirements

• Minimum of an Associate’s Degree required; B.S. or B.A. degree in a related field preferred.
• History of specialized training in sales and/or marketing.
• Valid driver’s license.
• Must be 18 years of age or older.

Skills

• Strong sales, interpersonal, and communication skills.
• Proficient reading, writing, grammar, and math skills.
• Thorough knowledge of indirect loan products and services; general knowledge of current lending regulations.
• Working knowledge of bank operations.