Indirect Lending Specialist

Requirements/Duties

• Perform the indirect pre-funding loan audit process.
• Ensure all pertinent loan documents are present and properly signed.
• Review all loan packages for accuracy and completeness of all documents.
• Complete audit sheet checklist for each loan package.
• Perform the loan onboarding introduction calls to all indirect borrowers.
• Provide 30 second overview of American Heritage and our mission to serve its members and community.
• Verify new loan request for accuracy and follow identity authentication procedures to prevent fraudulent loans.
• Cross-sell qualified direct consumer loan products and services.
• Perform the indirect pre-funding loan audit process.
• Ensure all pertinent loan documents are present and properly signed.
• Review all loan packages for accuracy and completeness of all documents.
• Complete audit sheet checklist for each loan package.
• Perform the loan onboarding introduction calls to all indirect borrowers.
• Provide 30 second overview of American Heritage and our mission to serve its members and community.
• Verify new loan request for accuracy and follow identity authentication procedures to prevent fraudulent loans.
• Cross-sell qualified direct consumer loan products and services.
• Perform the new membership account opening process.
• Input, review and approve membership applications in Meridian Link for new members.
• Scan and upload member service request forms and all forms of identification to the membership application in Meridian Link.
• Verify that the account was created successfully and accurately in Symitar and that the member deposit was processed correctly.
• Maintain audit log for new accounts opened, and forward membership packages to Account Services.
• Perform the indirect loan closing process.
• Validate loan terms in Meridian Link.
• Match contracted loan terms.
• Ensure the application reflects the correct dealership and reserve information.
• Book and fund loans through Meridian Link for applications from CUDL, Dealertrack, and Route One portals.
• Complete ACH origination through online teller for applications from Dealertrack and Route One portals.
• Perform the indirect post funding review process.
• Review funded loan package and new loan records in Symitar.
• Validate all disbursed amounts including dealer reserve.
• Ensure that all pertinent loan documents are present and properly signed.
• Fulfill the indirect post-funding Quality Control correction process.
• Monitor indirect correction queues in Meridian Link for Loan or membership applications that have been returned with errors.
• Correct account opening and loan closing errors in a timely manner.
• Call lender or dealer to follow up as needed.
• Process GL adjustment transactions as needed.
• Perform the lien assignment process for all indirect title loans.
• Make initial outbound calls within the first 30 days of funding to ensure lien assignments are in process.
• Perform a second outbound call to follow up prior to 60 days from funding to ensure that the lien assignments are in process.
• At 60 days from funding mail a demand letter for all lien assignments in process and escalate matter to immediate supervisor.
• Maintain timely status comments in Symitar for each auto lien assignment in process.

  Qualifications

  • At least one to three years of experience with knowledge in lending operations preferred.
  • Working knowledge of Symitar and Meridian Link preferred.
  • Requires a minimum of an associate college degree or working toward a four-year college degree education required; a four-year college degree preferred.