Hybrid Specialty Representative, Psychiatry - Illinois/Indiana

About the role

The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis through creating positive customer interactions and lasting relationships.

Responsibilities

• In-person as well as virtual coverage for field sales vacancies and potentially other business needed support
• Ability to use sales techniques to ensure positive results to assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction, and any follow through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a "call plan" objective
• Demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Be able to manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Effective and timely communication with Manager
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Qualifications

• Up to 50-70% travel for in field coverage, national conferences, and training
• Requires flexibility to adapt to occasional changes in geographies, travel plans and schedules
• Bachelor's degree or equivalent experience
• Sales experience preferred / 0-2 years of relevant sales experience is required
• The ability to work independently, highly organized and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred
• Skills demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
• Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to:
  • Daily activity, goals, metrics
  • Expedient, usage of database and other core tools
  • Maintaining strict quality control standards and performance monitoring
• Partner with field sales, operations, and marketing to further identify methods to improve effectiveness

Candidates may reside in any of the following cities: Chicago, IL; Indianapolis, IN or Minneapolis, MN.