Hybrid Specialty Representative, Psychiatry - Ohio/Michigan

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience—and products and services in our Allergan Aesthetics portfolio.

About the role

Candidates may reside in Cincinnati, OH; Columbus, OH; or Detroit, MI. The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives by applying approved best practices, job aids, and quality metrics to build lasting relationships with healthcare practices nationwide. We seek high-energy, self-motivated, dynamic individuals for a team environment that values individual achievement in a quota-driven, incentivized role. The position requires working in a fast-paced setting with a continued focus on using phone and in-person channels to engage healthcare professionals and achieve brand objectives.

Responsibilities

• Provide in-person and virtual coverage for field sales vacancies and other business-needed support.
• Use sales techniques to ensure positive results with assigned healthcare professionals.
• Verify and complete required data entry, including details of interactions and follow-through actions, in accordance with policies and procedures to ensure data integrity.
• Manage daily sales call activity to optimize time and maximize achievement of sales objectives.
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of or agreement with a call plan objective.
• Demonstrate thorough knowledge of products and ensure clear, concise, and accurate communication of product information using proper medical terminology within Compliance guidelines.
• Successfully complete all product and Compliance training (self-study, testing, field work, classroom, or electronic) and meet training expectations to service customers within program parameters.
• Demonstrate effectiveness working independently and in a team environment.
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner.
• Project a professional company image through all personal and phone interactions with customers and internal partners.
• Display a positive attitude and customer focus, providing timely resolution for all customer issues, concerns, or questions.
• Manage call activity and messaging using AbbVie-approved best practices and compliance regulations.
• Communicate effectively and timely with Manager.
• Safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules.

Requirements

• Up to 50–70% travel for in-field coverage, national conferences, and training; flexibility to adapt to occasional changes in geographies, travel plans, and schedules.
• Bachelor’s degree or equivalent experience.
• 0–2 years of relevant sales experience; healthcare industry experience involving interaction with physicians and office staff preferred.
• Ability to work independently, highly organized, and possess superior communication skills.
• Professional phone etiquette.
• Proficiency in Microsoft Office, Outlook, MS Word, Excel, and PowerPoint.
• Ability to learn, assimilate information, and apply established best practices, including daily activity goals, metrics, expedient use of databases, and strict quality control standards.
• Partner with field sales, operations, and marketing to identify methods to improve effectiveness.

Benefits

• Comprehensive package including paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Eligibility to participate in short-term incentive programs.

The compensation range is based on the job grade at the time of posting and may vary depending on geographic location. Individual compensation will be determined by many factors, and AbbVie may ultimately pay more or less than the posted range. This range may be modified in the future.