Hybrid Specialty Representative, Psychiatry - California

About the role

This Hybrid Sales Team role supports Field Sales, operational, and Marketing initiatives using established best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starters who can articulate value consistently through positive customer interactions and lasting relationships.

Responsibilities

• Provide in-person as well as virtual coverage for field sales vacancies and other business-needed support
• Use sales techniques to ensure positive results with assigned list of healthcare professionals
• Verify and complete required data entry including details of interactions and follow-through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of or agreement with a "call plan" objective
• Demonstrate thorough knowledge of products and ensure clear, concise, and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work, classroom training, or electronically) and meet training expectations to service customers within program parameters
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, providing timely resolution for all customer issues, concerns, and questions
• Manage call activity and messaging with AbbVie approved best practices and compliance regulations
• Maintain effective and timely communication with Manager
• Safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

Qualifications

• Up to 50-70% travel for in-field coverage, national conferences, and training; flexibility to adapt to occasional changes in geographies, travel plans, and schedules
• Bachelor's degree or equivalent experience
• 0-2 years of relevant sales experience required
• Ability to work independently, highly organized, and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred
• Professional phone etiquette skills
• Ability to use Microsoft Office, Outlook, MS Word, Excel, PowerPoint
• Ability to learn and assimilate information into practice to follow established mandatory best practices including daily activity, goals, metrics, expedient use of database and other core tools, maintaining strict quality control standards and performance monitoring
• Partner with field sales, operations, and marketing to identify methods to improve effectiveness

Pay

Individual compensation paid within the posted range depends on many factors including geographic location. This role is eligible to participate in short-term incentive programs.

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)