Hybrid Specialty Representative, Psychiatry - North Carolina/South Carolina

About the Role

Candidates may reside in any of the following cities: Charlotte, NC; Columbia, SC; or Raleigh, NC. The Hybrid Sales Team supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota-driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels with healthcare professionals to achieve brand objectives.

Responsibilities

• In-person as well as virtual coverage for field sales vacancies and potentially other business-needed support
• Use sales techniques to ensure positive results with an assigned list of healthcare professionals
• Verify and complete required data entry including details of the interaction and any follow-through actions in accordance with policies and procedures, ensuring data integrity
• Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
• Listen and respond appropriately to customer questions and needs, ensuring acceptance of, or agreement with a “call plan” objective
• Demonstrate thorough knowledge of products and ensure clear, concise, and accurate communication of product information with target audiences using proper medical terminology within Compliance guidelines
• Successfully complete all product and Compliance training (self-study, testing, field work, and classroom training or electronically) and meet training expectations to service customers within the parameters of the program
• Demonstrate effectiveness working independently and in a team environment
• Process customer requests related to product samples and resources in a timely, accurate, and professional manner
• Project a professional company image through all personal and phone interactions with customers and internal partners
• Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions
• Manage call activity and messaging with AbbVie-approved best practices and compliance regulations
• Effective and timely communication with Manager
• Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• Up to 50-70% travel for in-field coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in geographies, travel plans, and schedules
• Bachelor’s degree or equivalent experience
• Sales experience preferred; 0-2 years of relevant sales experience is required
• The ability to work independently, highly organized, and superior communication skills
• Experience in the healthcare industry involving interaction with physicians and office staff preferred

Skills

• Demonstrating professional phone etiquette
• Ability to use Microsoft Office, Outlook, MS Word, Excel, PowerPoint
• Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to:
  • Daily activity, goals, metrics
  • Expedient usage of database and other core tools
  • Maintaining strict quality control standards and performance monitoring
• Partner with field sales, operations, and marketing to further identify methods to improve effectiveness

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Eligibility to participate in short-term incentive programs