Hybrid Call Center Representative $24-$26/HR - IMMEDIATE HIRE

About the role

Immediate Banking Call Center Representative needed – fully remote after training, working for one of the largest banking organizations in the area. Full‑time position with room for advancement. Four weekdays plus Saturday required each week (core hours 9:00 AM–3:00 PM); possible shift options are 9:30 AM–6:30 PM, 10:00 AM–7:00 PM, or 11:00 AM–8:00 PM. Based in Wakefield, MA (must be available for on‑site training). This is a Contract‑to‑Hire role.

Responsibilities

• Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Support online banking call volume for the customer service center.
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third‑party service providers.
• Process new online account set‑ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as‑needed basis.

Requirements

• 2 years of call center or banking experience
• Excellent communication skills
• Microsoft Office proficient

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $23.00 – $26.00 per hour.

Schedule

Four weekdays plus Saturday required each week, with