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Jobs · OTHR · Massachusetts

Hybrid Call Center Representative $24-$26/HR - IMMEDIATE HIRE

TEKsystems · Boston, MA · 4 days ago
On-siteOTHR$23–$26/hrFull-time

About the role

Opportunity to work for one of the largest banking organizations in the area. This is a full-time Contract to Hire position with room for advancement, based out of Boston, MA. The role is hybrid — fully remote after training, but you must be available on site in Wakefield, MA for the initial training period. Training requires four weekdays and Saturday every week, 9:00 AM–3:00 PM.

Schedule

  • Training: Monday–Friday and Saturday, 9:00 AM–3:00 PM
  • Production shifts (choose one): 9:30 AM–6:30 PM, 10:00 AM–7:00 PM, or 11:00 AM–8:00 PM

Responsibilities

  • Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns.
  • Provide a high level of customer service to all online banking end users.
  • Support online banking call volume for the customer service center.
  • Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
  • Serve as a service liaison between online customers of Eastern Bank and all third‑party service providers.
  • Process new online account set‑ups and perform ongoing maintenance to existing online accounts.
  • Assist other areas of the call center on an as‑needed basis.

Requirements

  • 2 years of call center experience or banking experience
  • Excellent communication skills
  • Microsoft Office proficient

Pay

The pay range for this position is $23.00–$26.00 per hour. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. If eligible, the benefits available for this temporary role may include:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan with pre‑tax and Roth post‑tax contribution options
  • Life Insurance (Voluntary Life & AD&D for employee and dependents)
  • Short and long‑term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

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