Hybrid Call Center Representative $20/HR - IMMEDIATE HIRE

About the role

We are contracted with the Department of Health, fielding calls from all Medicaid Providers within the state of NY. We handle inquiries related to Medicaid enrollment and billing for providers. This position is based in Albany, NY.

Responsibilities

• Respond to provider inquiries directed to the CSC Call Center.
• Offer telephone assistance to providers in their use of online business applications supporting claims, eligibility, web‑enabled self‑service and technical related inquiries.
• Record, track and monitor call information on the nature of the issue and resolution via the call tracking/CRM application.
• Track and monitor open tickets for proper follow‑up, assignment and escalation as required.
• Participate in an extensive training program including documentation of established procedures, scripts and knowledge content.
• Process customer requests using various tools and technologies including desktop faxing, web self‑help and IVR support.
• Disseminate faxes, return telephone messages, send mail documents, or use other related communication under direct supervision.

Qualifications

• 2 years of call center experience

Skills

• Microsoft Office proficient
• Excellent communication skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

$20.00 per hour

Schedule

Monday‑Friday, 9 AM‑6 PM hybrid schedule (3 days remote, 2 days in office)