HR Technology Coordinator

Job Summary

The HR Technology Coordinator serves as the primary point of intake for HR Technology-related inquiries and operational support across HR Centers of Excellence. This role manages the HR Technology shared inbox, triages and resolves Tier 1 requests, and ensures timely routing and follow-up across HR systems, processes, and programs.

Key Responsibilities

• Manage the HR Technology shared inbox and intake channels, serving as the first point of contact for HR system and HR-related inquiries
• Triage incoming requests, resolve Tier 1 inquiries, and route issues to the appropriate teams or HR Centers of Excellence (COEs)
• Monitor follow-up and ensure timely responses and resolution of employee and manager inquiries
• Ensure continuity of support across HR Technology and HR functions by coordinating requests across global teams and time zones
• Support basic HR system inquiries, including navigation, process guidance, and general troubleshooting
• Aid with HR transactions and updates following established processes and approvals
• Provide coordination and administrative support across HR functions, including recruiting, talent development, benefits, and compensation
• Partner with HR teams to ensure consistent communication, documentation and employee experience across HR programs
• Maintain and update knowledge articles, job aids, and process documentation to support HR Technology and HR operations
• Identify recurring inquiries or trends and recommend improvements to processes, documentation, or intake workflows
• Support continuous improvement initiatives to streamline HR Technology processes and enhance service delivery
• Leverage automation and AI-enabled tools where appropriate to improve efficiency in intake management, documentation, and communication, ensuring accuracy and appropriate human review

Qualifications

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent work experience
• Typically 2–5 years of HR, HR Operations, HRIS support, shared services, or related administrative experience
• Working knowledge of HR systems and tools, with the ability to quickly learn new platforms and technologies
• Strong attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Demonstrated customer service mindset with strong written and verbal communication skills
• Ability to effectively triage and manage high-volume inquiries while maintaining accuracy and responsiveness
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office tools, including Outlook, Excel, and Teams

Key Competencies

• Customer-focused and service-oriented approach
• Strong organizational and time management skills, with the ability to prioritize and manage high-volume requests
• Analytical thinking and problem-solving ability
• Process-oriented with a continuous improvement mindset
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and commitment to accuracy
• Effective communication skills across a variety of stakeholders and HR functions
• Comfort working across multiple systems and tools, with the ability to quickly learn new technologies

Total Compensation

Total Compensation = Pay range + Benefits

Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth.

Benefits

• A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company-paid disability and life insurance, and a full Employee Assistance Program.

Defining Our Employee Value Proposition

At Tennant Company, we…
Discover fulfilling work with opportunities for growth and meaningful recognition.
Drive the quality and innovation our customers rely on in our products and services.
Connect with people who care about each other, our brands and our communities.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.