HR Coordinator (Benefits & Administration)

This is an onsite position based out of our office in Fargo, ND.

About the role

The Human Resources Coordinator provides essential administrative support to the Human Resources team with a primary focus on employee benefits administration, employee data management, and HR operations. This role will serve as a key point of contact for employees regarding benefit programs, enrollment, eligibility, life events, and benefit-related questions while ensuring accurate and timely processing of benefit changes.

In addition to benefits administration, this position will support core HR processes including new hires, terminations, onboarding and offboarding, employee record maintenance, payroll updates, and HR reporting. The HR Coordinator plays an important role in delivering a seamless employee experience while ensuring PACK Power’s HR processes are accurate, compliant, confidential, and consistently administered.

About the company

PACK Power was founded in 2023 to meet a growing demand for specialized High Voltage and Medium Voltage expertise within the Renewable, Power Delivery, Utility, and Data Center markets. The company was built by industry veterans, bringing decades of hands-on experience and a shared vision of partnering with clients to deliver exceptional, successful projects. Our suite of specialized services spans substations, transmission lines, switchyards, and collection systems, delivering innovative solutions that power the future while prioritizing sustainability and reliability.

At its core, PACK Power is built on people. We operate like a family, with a culture rooted in teamwork, trust, and looking out for one another. Our “us over me” mindset creates a respectful, collaborative, and high-performing environment where individuals can grow and succeed together. Honesty, responsiveness, and clear communication guide how we work — with each other and with our clients. Like a pack of wolves, every team member plays a vital role, united by shared purpose as we lead the High Voltage and Medium Voltage industries.

Responsibilities

• Serve as a primary point of contact for employees regarding benefit programs, eligibility, enrollment, and general benefit questions.
• Administer employee benefit enrollments, changes, and terminations across applicable benefit platforms and HR systems.
• Process and maintain benefit changes related to new hires, qualifying life events, status changes, and terminations.
• Support annual open enrollment activities, including employee communications, enrollment materials, system updates, and follow-up.
• Enter and maintain employee information, ensuring data integrity across all platforms.
• Maintain organized and confidential benefit documentation and employee records.
• Support employees with benefit-related forms, documentation, and required follow-up.
• Assist with onboarding education and communication regarding PACK Power’s benefit offerings.
• Process new hire, transfer, promotion, and termination transactions accurately and promptly.
• Maintain personnel files, ensuring compliance with federal and state recordkeeping requirements.
• Update employee tax, direct deposit, and personal information changes.
• Prepare and coordinate new hire paperwork, offer letters, background checks, and I-9 completion.
• Support HR and hiring managers in executing offboarding checklists, equipment returns, and final documentation.
• Communicate payroll updates, deductions, and changes to the Payroll Department as needed.
• Maintain accurate I-9 files and assist with periodic audits.
• Assist with unemployment claims, verifications of employment, and HR reporting requests.
• Provide administrative assistance to the HR Generalist and HR leadership.
• Schedule meetings, prepare HR communications, and support engagement or recognition initiatives.
• Assist with HR projects, process improvements, and employee file audits as assigned.
• Support workers' compensation claims, FMLA compliance, and employee leaves of absence.
• Take reasonable care of yourself and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the goal of zero injuries.

Requirements

• Prior experience in areas such as recruiting, onboarding, employee relations, compliance, or benefits administration preferred.
• Associate or Bachelor’s degree in human resources or related field is preferred.
• Knowledge of federal and state employment laws preferred.
• Strong verbal and written communication skills with great attention to detail.
• Strong customer service skills.
• Benefits administration and payroll familiarity.
• Conflict resolution/employee relations skills.
• HRIS system experience preferred.
• Ability to handle sensitive and confidential information with discretion and professionalism.

Pay

$24.00 - $30.00/hour, commensurate with experience.

Benefits

• Competitive pay with ongoing performance review and merit increase.
• 401(k) with competitive company match.
• Medical, Dental, and Vision insurance.
• Parental Leave.
• Health Savings Account with employer contribution.
• Flexible Spending Accounts (FSA).
• Short-Term and Long-Term Disability.
• Paid Time Off, Paid Holidays, Bereavement Leave.
• Employee/family focused culture.