BENEFITS/ HR COORDINATOR

Department: Human Resources • Location: Omaha, NE • Reports To: Human Resources Manager

About the Role

The Benefits Coordinator provides support in a fast-paced manufacturing environment by responding to employee inquiries related to benefits, leave administration, and employee development programs. This role maintains accurate benefit enrollments, coordinates leave processes, resolves benefit-related issues, and ensures compliance with applicable policies and regulations. The Benefits Coordinator serves as a key resource for employees by delivering exceptional customer service and facilitating participation in the Better Futures Program to support educational and career advancement opportunities.

Responsibilities

• Serve as a primary point of contact for employee benefit inquiries, providing guidance and support regarding:
  • Vacation and paid time off
  • Family and Medical Leave Act (FMLA)
  • Short-Term and Long-Term Disability
  • Medical, Dental, Vision, and Life Insurance
  • 401(k), Pension, and Retirement Programs
  • Other company-sponsored benefit plans
• Administer and coordinate FMLA processes, including eligibility determinations, leave tracking, documentation management, employee communication, and regulatory compliance.
• Conduct employee presentations and informational sessions regarding benefit programs, leave policies, and enrollment opportunities.
• Explain benefit plans, coverage options, eligibility requirements, and claims processes to employees and their dependents.
• Coordinate the administration of employee benefit programs, ensuring accuracy and timely processing of enrollments, changes, and terminations.
• Partner with employees, managers, and third-party vendors to resolve benefit-related concerns and claims issues.
• Assist in developing and distributing benefit communications, employee guides, and educational materials.
• Support and coordinate annual Open Enrollment activities, including employee education, system updates, and enrollment support.
• Research, analyze, and compile benefit-related data, reports, and trends to support decision-making and compliance efforts.
• Coordinate and promote the Better Futures Program, assisting employees with educational opportunities and program participation.
• Provide in-person customer service to production employees in both English and Spanish.
• Maintain strict confidentiality of employee, medical, and organizational information.
• Professionally manage incoming calls, route inquiries, and ensure timely follow-up.
• Perform other duties and special projects as assigned.

Qualifications

• Excellent customer service skills with strong verbal and written communication abilities.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to remain professional, calm, and effective in a fast-paced and sometimes stressful environment.
• Results-oriented with strong analytical, problem-solving, and follow-up skills.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience with SAP, Kronos/UKG, or other HRIS systems preferred.
• Bilingual in English and Spanish strongly preferred.

Schedule

• Standard schedule: 8:00 a.m. to 4:30 p.m.
• Classes Enrollment Education periods: 10:30 a.m. to 8:00 p.m. (twice annually)
• Annual Benefits Enrollment support: 6:00 a.m. to 6:00 p.m. for one week each year.

Preferred Attributes

• Passion for helping employees navigate benefits and leave programs.
• Ability to build positive working relationships across all levels of the organization.
• Strong commitment to accuracy, compliance, and customer service excellence.
• Ability to manage multiple priorities while meeting deadlines in a dynamic manufacturing environment.