HR Coordinator

About the role

Brightview Care is a rapidly growing provider of in-home Applied Behavior Analysis (ABA) services for children with Autism throughout Michigan. We are seeking an experienced, organized, and customer-focused HR Coordinator to join our Human Resources team.

Responsibilities

• Serve as a primary HR resource for employees by responding to questions regarding policies, payroll, benefits, leave requests, timekeeping, employment verification, and general HR inquiries.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.
• Build positive relationships with employees and leadership while providing timely, solution-oriented support.
• Aid managers with policy interpretation and HR processes.
• Prepare employment verification letters and other HR correspondence.
• Support employee engagement initiatives, recognition programs, and HR communications.
• Escalate sensitive employee relations matters to HR leadership as appropriate.
• Maintain compliance with Medicare, Medicaid, DHWIN, payer, and company requirements.
• Monitor employee compliance requirements, including CPR/First Aid certifications, RBT certifications, background checks, required trainings, and annual policy acknowledgments.
• Track certification and credential expiration dates and communicate renewal requirements.
• Conduct routine personnel file audits to ensure complete and accurate documentation.
• Absorb internal, payer, and regulatory audits.
• Maintain confidential employee records in accordance with federal and state regulations.
• Maintain accurate employee records within UKG.
• Process employee status changes, compensation updates, transfers, promotions, and terminations.
• Audit HR data for accuracy and completeness.
• Generate HR reports and workforce metrics.
• Partner with Payroll to resolve employee record and timekeeping issues.
• Support ongoing HRIS improvements and system enhancements.
• Collaborate with Recruiting, Scheduling, Clinical Leadership, Payroll, and Operations to ensure smooth HR processes.
• Participate in special projects and other duties as assigned.

Qualifications

• Required: Bachelor's degree in Human Resources, Business Administration, or a related field. Minimum of 2 years of Human Resources experience, preferably in healthcare or ABA.
• Hands-on experience with UKG (Ultimate Kronos Group).
• Strong working knowledge of Medicare, Medicaid, DHWIN, and healthcare compliance requirements.
• Experience conducting HR audits and maintaining employee compliance documentation.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
• Strong customer service mindset with excellent interpersonal and communication skills.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• PREFERRED: Experience in the ABA, behavioral health, healthcare, or home health industry.
• Knowledge of Michigan employment laws and HR compliance.
• SHRM-CP or PHR certification is a plus.