Hospice Referral/Intake Specialist

About the role

The Hospice Referral/Intake Specialist is responsible for performing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and conducting the insurance verification and authorization process.

Essential Job Functions/Responsibilities

• Performs all daily patient referral and intake operations.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Certainly the seamless transition of patients to hospice by coordinating care with multiple service providers.
• Ensures maximum third-party reimbursement by conducting the insurance verification and authorization processes.
• Builds and monitors community and customer perceptions of ALC Palliative and Hospice Care as a high-quality provider of services.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Maintains comprehensive working knowledge of ALC Home Health Care, Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by ALC Home Health Care, Inc.

Position Qualifications

• A High School diploma or equivalent.
• At least three (3) years’ experience in health care, preferably in hospice or palliative operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practice preferred.
• Demonstrates good communication skills.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.