Heat Pump Warranty Technician

About the role

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We specialize in heat pump systems and aim to make clean energy simple, transparent, and affordable.

Responsibilities

• Diagnose and troubleshoot performance issues with heat pumps and related HVAC systems.
• Conduct on-site walkthroughs of complex or high-priority installations to ensure proper setup and system operation.
• Provide detailed technical assessments and feedback to installation teams, project managers, and engineering staff.
• Verify system functionality, airflow, and refrigerant performance; document findings in field reports.
• Support training efforts by identifying recurring installation challenges or best practices.
• Collaborate closely with internal teams to ensure jobs are completed safely, efficiently, and to spec.
• Maintain accurate service documentation and uphold safety and quality standards.
• Will require some overtime during peak heating and cooling seasons.

Requirements

• 3+ years of experience as an HVAC or heat pump service technician.
• In-depth knowledge of heat pump systems, controls, and commissioning.
• Strong diagnostic and problem-solving skills.
• EPA certification (Type II or Universal) required.
• Excellent communication and documentation abilities.
• A commitment to professionalism, safety, and customer satisfaction.
• A valid driver's license is required for travel to job sites.
• Follows OSHA Electrical Standard.
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard.

Qualifications

• Must be able to work in the United States.

Skills

• Technical aptitude for diagnosing and troubleshooting HVAC systems.
• Strong attention to detail and ability to document findings accurately.
• Effective communication skills to collaborate with various teams.
• Ability to work independently and manage time effectively.

Benefits

• Dental Care
• Vision Care
• Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Tools Provided
• Uniform Provided
• Lunch Provided
• 401k program

Pay

$32 - $36 per hour

Schedule

Full-time, Permanent