Warranty Technician

MAHLE is a leading international development partner and systems supplier to the automotive industry, focused on making mobility more efficient, environmentally friendly, convenient, and economical. As part of our dual strategy, we work on intelligent combustion engines for hydrogen and other nonfossil fuels, as well as technologies for fuel cells and e-mobility. With sales of €11.3 billion in 2025 and nearly 65,000 employees across 127 production locations and 11 technology centers in 28 countries, we are shaping the future of mobility.

About the role

As a Warranty Analyst, you will support all aspects of the warranty process, including claim review, customer communication, returned-part evaluation, failure analysis, root cause investigation, and reporting. You will collaborate closely with customers and cross-functional teams to resolve warranty concerns, drive corrective actions, and improve product quality.

Responsibilities

• Receive, inspect, and evaluate returned parts.
• Conduct Level 1 failure analysis and testing.
• Prepare reports and documentation related to warranty investigations.
• Support root cause analysis and corrective action activities.
• Monitor warranty metrics and maintain accurate records.
• Coordinate with engineering, quality, manufacturing, and customer teams.
• Participate in customer meetings and technical discussions as required.

Requirements

• ASE certification or equivalent.
• Ability to work hands-on to test or evaluate returned parts.
• Strong organizational skills for managing parts, equipment, and data.
• Accurate data entry and report completion for tested components.
• Excellent problem-solving skills with a strong ability to perform root cause analysis and recommend corrective actions.
• Experience with Microsoft Office: Word, Excel, PowerPoint.
• Experience with warranty systems of vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, Paccar, BMW, Nissan, Toyota, Honda, etc.).
• Knowledge of IATF16949, ISO9001, and customer-specific requirements.

Benefits

We offer a collaborative environment with exciting assignments, along with personal and career development opportunities.

Location: Troy, MI, US, 48083
Schedule: Full Time
Functional area: General Administration
Department: BU2 Thermal and Fluid Systems