Warranty Technician

Essential Functions

• Executes service work in compliance with Berks Homes’ warranty policies and standards
• Evaluates each request to determine whether repairs should be completed in-house or assigned to subcontractors
• Performs and/or assesses common home repairs, including drywall, trim, caulking, and basic framing issues
• Documents follow-up items from site visits and generates service orders for appropriate subcontractors
• Safeguards all work to ensure it meets local building codes, safety standards, and company quality expectations
• Communicates clearly with homeowners about the scope of work, timelines, and expectations before and after service visits
• Verifies completion and quality of subcontractor work prior to closing service orders
• Maintains proper documentation, including photos and detailed notes, for all service visits and completed repairs
• Identifies potential warranty trends or systemic construction issues and escalates them to leadership
• Exhibits strong customer service skills to maintain homeowner satisfaction and protect company reputation
• Completes warranty punch lists within established timelines from the initial visit, adjusting as needed for weather conditions or material delays
• Responds to homeowner calls and time-sensitive emails within a reasonable timeframe, typically within 48 hours
• Maintains accurate, up-to-date records of ongoing service orders in identified systems
• Manages and organizes appointment schedules using MS Outlook and identified systems
• Reviews and provides updates on open warranty items during weekly meetings
• Collaborates with leadership and team members to identify and resolve recurring issues
• Maintains assigned company vehicles, including routine service, weekly safety checks, and professional cleanliness
• Maintains professionalism in all interactions, including appearance, communication, and job site conduct
• Participates in the emergency on-call rotation as required
• Adheres to company safety policies and promotes safe work practices on all job sites
• Performs additional duties as assigned

Experience | Education | Competencies

• A high school diploma or GED required
• 2+ years of general construction experience, preferably in homebuilding, warranty, or service work
• Proven experience performing or managing repairs such as drywall, trim, paint, caulking, and minor framing
• Experience working with homeowners or customers in a service-oriented role
• Familiarity with subcontractor coordination and oversight
• Knowledge of residential building practices, materials, and basic building codes
• Experience using construction or warranty management software and standard office tools (ie: Microsoft applications)
• Ability to perform in a busy, changing, multi-tasking work environment
• Ability to prioritize tasks and manage time efficiently
• Valid, current driver’s license required