Customer Service Warranty Technician

Responsibilities

• Quality Assurance: Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes.
• Schedules and monitors QA inspections in accordance with Project Manager schedules.
• New Home Orientations: Conducts New Home Orientations with the customer in conjunction with the Project Manager. Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request.
• Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects.
• Sales Turnover to Inventory Homes: Facilitates all repairs necessary for model and inventory homes to remain in new condition. Inspects all inventory homes after sales turnover has been completed. Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues.
• Service Request Management: Addresses customer warranty requests, manages subcontractors, and follows up with customers at regular intervals during the warranty period.
• Warranty On-Call: Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests.

Qualifications

• Prior customer service and construction field experience strongly preferred.
• Reliable vehicle, valid Driver's License, and insurance required.

Skills

• Proficient in Microsoft Office programs including Word, Outlook, and Excel.
• Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work with suppliers, trades, customers, and internal team members to discuss and document requirements/changes, address concerns and provide timely project status.
• Ability to creatively solve problems and work under time constraints with minimal supervision.

Benefits

• Competitive base salary between $60,500 and $68,000 per year.
• Quarterly bonus opportunities.
• Generous health care coverage including medical, dental and vision benefits for team members and dependents.
• Flexible spending accounts.
• Life and disability insurance.
• 401(k) plan with company match.
• A team member home purchase discount.
• Accrued paid time off beginning at 3 weeks annually.
• 16 hours of volunteer time off.
• Education reimbursement and career development opportunities.