Customer Service Agent

About the role

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management. From greeting customers with a smile to ensuring the fleet runs smoothly, you’ll be at the heart of creating top‑notch rental experiences.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer‑focused process.
• Promote additional SIXT products and services where applicable, turning every return into a brand experience.
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
• Work in various weather conditions and take on additional tasks to support business needs.

Requirements

• High school diploma or GED; at least 1 year of customer service experience; background in sales, service, or hospitality is a plus.
• Must be at least 18 years old, hold a valid driver’s license with a clean driving record, and be authorized to work in the United States without sponsorship.
• Basic computer navigation skills; familiarity with Microsoft Office applications.
• Ability to work 40 hours per week, including day or evening shifts; open to travel 5–10 % (some travel may be by airplane).
• Willingness to wear a company uniform; speaking additional languages is a plus.

Benefits

• Comprehensive Benefits Package: medical, dental, vision coverage; life insurance; critical illness, hospital indemnity, and pet insurance; 401(k) plan.
• Paid Time Off & Holidays: PTO, sick leave, and time‑and‑a‑half pay for public holidays.
• Employee Assistance Program for personal support.
• Exclusive Employee Rentals: employee‑only rental rates, family rental options, and special discounts.
• Uniform & Perks: company uniform with weekly dry‑cleaning service.

Pay

Hourly pay of $22.50.

Schedule

Full‑time, 40 hours per week with day or evening shifts; travel required 5–10 % of the time, some of which may involve air travel.