Warranty Technician

As a Warranty Analyst, you will support all aspects of the warranty process, collaborating with customers and cross-functional teams to resolve concerns, drive corrective actions, and improve product quality.

Responsibilities

• Receive, inspect, and evaluate returned parts.
• Conduct Level 1 failure analysis and testing.
• Prepare reports and documentation related to warranty investigations.
• Support root cause analysis and corrective action activities.
• Monitor warranty metrics and maintain accurate records.
• Coordinate with engineering, quality, manufacturing, and customer teams.
• Participate in customer meetings and technical discussions as required.

Qualifications

• ASE certification or equivalent.
• Ability to work hands-on to test or evaluate returned parts.
• Strong organizational skills for managing parts, equipment, and data.
• Able to complete accurate data entry and reports for tested components.
• Excellent problem-solving skills with a strong ability to perform root cause analysis and recommend corrective actions.
• Experience with Microsoft Office: Word, Excel, PowerPoint.
• Experience with warranty systems of vehicle OEMs (GM, Ford, Stellantis, Mercedes-Benz, Paccar, BMW, Nissan, Toyota, Honda, etc.).
• Knowledge of IATF 16949, ISO 9001, and customer-specific requirements.

Benefits

• Collaborative environment with exciting assignments.
• Personal and career development opportunities.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas.