Warranty Technician

About the role

The Sea Pro Boats Warranty Technician works in the Warranty Department reporting to the Warranty Manager. This role is responsible for diagnosing, repairing, and resolving warranty‑related issues on Sea Pro boats while upholding the brand’s quality standards. The technician collaborates with the Warranty & Customer Service Manager, Engineering, Production, Quality Control, Sea Pro dealers, vendors, and customers to identify problems, determine root causes, complete repairs, and help prevent recurring warranty issues. Work may be performed at the Sea Pro plant and may require travel to dealerships, customer locations, boat shows, and other field service sites.

Key Responsibilities

• Warranty diagnosis and repair
• Electrical and electronic systems
• Plumbing systems
• Fiberglass, gelcoat, and structural repair
• Rigging and component installation
• Quality control
• Testing and final verification
• Dealer and field support
• Root‑cause analysis and warranty prevention
• Maintain cleanliness and organization of work areas
• Communicate issues
• Maintain safety training as assigned
• Additional duties as assigned

Qualifications

• High school diploma or equivalent preferred
• Maintain a valid driver’s license
• Previous experience in mechanical assembly, preferably in marine, automotive, or related industries preferred
• Ability to read and interpret engineering drawings and schematics
• Proficiency with hand tools, power tools, and measurement instruments
• Strong attention to detail with a commitment to quality workmanship
• Good problem‑solving skills and ability to troubleshoot minor assembly issues
• Knowledge of boating components or marine systems a plus

Key Competencies

• Professional attitude and demeanor when dealing with customers and dealers
• Mechanical aptitude and manual dexterity
• Accurate documentation of customer or dealer complaints, findings, and photographs of defects when appropriate
• Accurate recording of repairs, labor, and parts used
• Proper recording of final testing and verification
• Team‑oriented mindset with detailed written and verbal communication skills
• Strong work ethic and reliability
• Safety‑conscious with knowledge of workplace safety standards

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to lift and carry/move up to 50 lb
• Frequent needs to climb, crawl, push, pull, lift, stoop, crouch, kneel, speak, hear, visually inspect work, rotate arms and head at various angles, reach overhead or below shoulder level, and perform gross and fine manipulation of hand and power tools
• Read levels, temperatures, and gauges
• Ability to work in confined spaces within boat hulls and compartments
• Work in an environment with exposure to noise (not requiring ear protection), chemicals, and dust
• Must be able to wear required personal protective equipment (PPE), including respirators, gloves, eye protection, safety glasses, and steel‑toe boots
• Able to drive and tow boats when authorized
• Seasonal temperature variations may impact the work environment