Health Insurance Sales Agent

About the role

The role involves answering incoming calls from prospective members, providing information, and converting callers into qualified leads and sales. It requires consulting customers on their insurance needs, matching the correct coverages, products, and benefits, and assisting with the enrollment process.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs, and convert caller to a qualified lead and sale.
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members.
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs.
• Absorb and assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.

Requirements

• High School Diploma/GED OR 4+ years of customer service/sales experience.
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training).
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
• Must live within a commutable distance to our Roanoke, VA office.

Qualifications

• High School Diploma/GED OR 4+ years of customer service/sales experience.
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training).
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
• Must live within a commutable distance to our Roanoke, VA office.

Skills

• Knowledge of the product portfolio.
• Customer service skills.
• Computer skills, including the ability to learn new and complex computer system applications.
• Flexibility to customize approach to meet all types of caller communication styles and personalities.

Benefits

• Compensation = Base pay + monthly sales incentive.
• Average annual earnings $50K - $65K through a combination of base plus sales commissions.
• Top performers can earn $80K (+).
• Sign-On Bonus up to $2,000 for unlicensed external/internal applicants.
• Sign-On Bonus up to $3,000 for licensed external/internal applicants.
• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment focused both on teamwork and individual success!

Pay

Hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance.

Schedule

Operational hours: Monday - Friday 7:00am - 7:30pm local time; your shift will be provided during training with rotational weekend work (Saturday/Sundays). Full-time position with flexibility desired based on the seasonality of our business.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).