Health Center Relations Specialist - 23rd Ave

Terros Health is a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and save lives every day. Terros Health was named one of the "Most Admired Companies of 2020, 2022 & 2023" by AZ Big Media.

About the role

This position is the front line for interfacing with patients at the 23rd Ave Recovery Center in Phoenix, AZ. The ideal candidate is flexible, compassionate, and professional, with at least one year of relevant front office customer-facing experience in healthcare, hospitality, or banking. We will provide training.

Responsibilities

• Greet individuals coming into the clinic in a professional and courteous manner, assisting their needs promptly with compassion.
• Process patient check-in and notify appropriate staff of patient arrivals.
• Update relevant information during auto-flow by completing a four-point check.
• Review and update daily schedules, ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information in compliance with UDS guidelines.
• Demonstrate basic knowledge of insurance levels, including Medicare, Medicaid, commercial plans, and other types.
• Perform intake interviews and gather required information and paperwork.

Requirements

• Minimum one year of relevant front office customer-facing experience in healthcare, hospitality (e.g., meetings, conventions, hotels), or banking.
• Front office experience in healthcare, behavioral health, dental, or a medical office is preferred.

Schedule

Full-time, Monday through Friday, 8:30 am – 5:30 pm.

Benefits

• Multiple medical plans, including a no-premium plan for employees and their families.
• Multiple dental plans, including orthodontia coverage.
• Financial well-being: 401(k) with company match, interest-free medical line of credit, financial education, planning, and support.
• Four weeks of paid time off in the first year.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee Assistance Program for the whole family.
• Access to personal and family mental and physical health services.
• Professional growth and development, including scholarships, clinical supervision, and CEUs.
• Tuition discounts with Grand Canyon University and the University of Phoenix.
• Employee perks and discounts through Working Advantage (gym memberships, car rentals, flights, hotels, movies, and more).
• Additional language pay differential.