Health Center Relations Specialist - Olive

Job Summary

Terros Health is seeking a Health Center Relations Specialist to join our team at the Olive Ave Health Center in Phoenix, AZ. This position offers a unique opportunity to work with individuals during some of the most vulnerable times of their lives.

About the Role

The Health Center Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will greet individuals, assist their needs, and perform administrative tasks such as appointment scheduling and intake interviews.

Responsibilities

• Greet individuals coming into the clinic in a professional and courteous manner
• Assist patients' needs promptly with compassion
• Update relevant information during auto-flow by completing four-point check
• Review and update the daily schedules; ensuring all necessary data is accurately collected
• Gather and maintain patient demographics, ensuring accurate and complete information
• Basic knowledge of insurance levels, such as Medicare, Medicaid, commercial plans, and various other types

Requirements

• Minimum one-year relevant front office customer facing and focused service experience in healthcare, hospitality, or banking
• Spanish speaking preferred

Qualifications

• Front office experience in healthcare, behavioral health, dental, or a medical office is preferred

Benefits

• Multiple medical and dental plans
• 401(k) with a company match
• Interest-free medical line of credit
• Financial education and support
• Wellness program
• Pet insurance
• Group life and disability insurance
• Employee Assistance Program
• Professional growth and development opportunities
• Employee perks and discounts

Schedule

• Full-time position
• Closing shift once a week: Monday to Thursday, 11am to 8pm; Saturday rotation: 7:30am to 5pm