Health Center Relations Specialist - South Mountain

About the role

Terros Health is a healthcare organization dedicated to providing extraordinary care by empowered people through exceptional outcomes. As a Health Center Relations Specialist, you will play a crucial role in greeting clients and visitors, assisting them, and managing administrative tasks in a fast-paced environment.

Responsibilities

• Greet individuals coming into the clinic in a professional and courteous manner, assisting their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of their arrival.
• Update relevant information during auto-flow by completing a four-point check.
• Review and update the daily schedules, ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
• Apply basic knowledge of insurance levels, such as Medicare, Medicaid, commercial plans, and various other types.

Requirements

• One-year relevant front office customer facing and focused service experience in healthcare, hospitality (i.e., meeting or conventions, hotel), or banking required.
• Front office experience in healthcare, behavioral health, dental, or a medical office is preferred.

Qualifications

• Basic computer skills, including Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality.
• Strong organizational and multitasking abilities.

Skills

• Customer service skills.
• Administrative experience in a healthcare setting.
• Insurance processing knowledge.

Benefits & Wellness

• Multiple medical and dental plans.
• 401(k) with a company match.
• Interest-free medical line of credit.
• Financial education, planning, and support.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee Assistance Program.
• Tuition discounts with GCU and The University of Phoenix.
• Professional growth and development opportunities.

Pay

Competitive salary based on experience.

Schedule

Full-time, Monday - Friday, 8:30 am - 5:30 pm. Flexibility to work within this schedule is available.