Guest Housing Representative
About the role
At Asante, the Three Rivers Medical Center Family House in Grants Pass offers affordable, temporary lodging for children and adults who are patients of Asante Three Rivers Medical Center or nearby Asante facilities and their families. Designed for patients and families who live outside the Grants Pass area, lodging is provided based on availability. The Family House is located within easy walking distance of Asante Three Rivers. The 7,400‑square‑foot facility provides a framework for mutual support while affording the privacy guests require. This includes seven guest rooms with private bathrooms, with one room including ADA accommodations; a common living room dining area; a large, shared kitchen; and a fully equipped laundry room. The Guest Housing Representative oversees the guest housing facilities during scheduled shifts and shares responsibility for the safety and operation of the facility. Performs a variety of duties related to providing support for guests and their families, including administrative/clerical tasks, housekeeping, and customer service. The Guest Housing Representative maintains a clean, caring, and supportive environment for guests, volunteers, and other staff members. Along with other guest housing staff, the Guest Housing Representative is accountable for stewardship of the mission to provide comfort, care, and support to children and families while they are receiving treatment at Asante.
Responsibilities
- Present guests with an effective orientation to enhance the quality of their stay: clearly communicate the rules and receive verbal and signed confirmation that the guest will abide by the rules; identify special needs of guests and assist or direct to the appropriate provider when possible; guide guests through a tour of the house; enter guest information in the Raiser’s Edge database.
- Provide guest support to ensure customer satisfaction: greet guests to make them feel at home