Guest Services Representative
Responsibilities
- Following through on the Astros’ commitment to delivering a positive, memorable experience for all fans
- Providing a safe environment for fans
- Being courteous and patient with all guests
- Prior to gates opening, helping the Astros remain “game-ready” by assessing your designated section for patrons
- Welcoming fans with a smile and helpful attitude
- Operating ticket scanners to ensure fans have valid tickets to enter the ballpark
- Reviewing tickets to provide guests with accurate directions to their seats
- Helping address questions, problems or concerns that fans may have
- Monitoring gates and access points to ensure guests do not enter areas without an appropriate ticket/wristband
- Making lasting memories for our fans by being alert to potential hazards in the ballpark
- Staying up to date on the policies and procedures to ensure the safety and security of all that enter the ballpark
- Providing assistance and clear directions during emergency situations
- Safely operating and monitoring escalators and elevators to ensure safety of guests
- Assisting with wheelchair requests by coordinating with our Security Operations Center and First Aid team
Requirements
- You must love working with and helping people
- Strong public speaking and communication skills
- Must be personable, enthusiastic, engaging, and energetic and in small and large groups
- Comfortable working with a variety of groups—families, children, and corporations
- Willingness to work independently and in a team orientated environment
- Able to maintain a POSITIVE attitude while handling difficult situations is essential
- The flexibility to work non-traditional hours, including nights, weekends, and holidays
- Bilingual-English/Spanish is a plus
- Knowledge and experience with ticketing apps is a plus
Qualifications
- You must be a local Houston resident
- Must have availability to work most home games
- Working weekends is a MUST
- Friday, Saturday, and Sunday games tend to be our busiest!
Skills
- Knowledge about the Houston Astros
- Bilingual-English/Spanish or Japanese is a plus
- Knowledge and experience with ticketing apps is a plus
Benefits
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Pay
For the 2026 Houston Astros Baseball Season, our employee minimum work commitment consists of: All team members will be required to work at least 300 hours during Astros regular season home games. Weekend availability is an expectation for this role. This will be an important factor as we determine invitations to return for the following season. The standard clock in time for weekday games with a 7:10 p.m. start is 4:30 p.m. There will be no late clock in for Saturday and Sunday games.
Schedule
This is a part-time position. Must have availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest!