Guest Services Representative

Job Description Summary

The Guest Services Representative reports to the Manager of Guest Services. This role covers inpatient and outpatient House Concierge units and information services areas, providing high-level customer service and support to patients, family members, visitors, guests, and the nursing/clinical team.

About the Role

This position ensures patient comfort and facilitates hotel accommodations, access to chaplaincy and community social services for patients, family members, and visitors. It functions as the liaison between patients, family members, visitors, guests, and the clinical team members within the department.

Responsibilities

• Assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients upon arrival.
• Ascertains patients' and/or visitors' needs and directs them accordingly.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote desired outcomes.
• Maintains key performance metrics for area and demonstrates compliance with policies/processes.
• Performs other duties as assigned.

Requirements

• High School Degree or Equivalent
• 0-6 months of work experience

Qualifications

None specified

Skills

None specified

Benefits

None specified

Pay

Hourly rate, Pay Grade Health-19

Schedule

Day shift (United States of America)