Guest Services Representative

Essential Duties and Responsibilities

• Greeting and directing guests
• Screwing guests for prohibited items
• Securing areas
• Responding to emergency situations
• Ensuring the safety of all guests
• Reacting to requests for service and assistance
• Having a full working understanding of the specific event post
• Possessing the ability to communicate with patrons
• Anticipating problems and appropriate solutions
• Ensuring there is an effective and efficient response to patron issues
• Communicating with patrons through 2-way radio
• Observing employee and crowd behavior
• Keeping unauthorized persons out of restricted areas
• Representing the company in a polite and professional manner
• Directing customer service complaints and inquiries to proper manager/supervisor
• Abiding by facility rules, regulations, policies, and procedures
• Using a ticket scanner to allow patrons into facilities
• Assisting patrons according to ticket information
• Promoting a safe working environment for all employees
• Working open availability to work events on an on-going basis including weekends, evenings, and holidays
• Maintaining the proper image and generating positive public relations
• Pick up loose debris/garbage following event
• Performing other duties assigned by the Guest Services Manager

Qualifications

• Demonstrate ability to read, write, hear, and speak English
• Clean and neat in appearance
• Able to work flexible hours including weekends, evenings, and holidays
• Able to stand for long periods
• Able to walk up and down steep stairs

Skills and Abilities

• Read, write, and speak English
• Ability to climb stairs
• Ability to stand for 6 - 10 hours