Guest Services Representative

BASIC FUNCTION

Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintain check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Guest Services Supervisor
Supervises: N/A

HOURS

Thursday 10p-7a
Friday 7p-3a* With additional hours as needed

Specific Duties And Responsibilities

• Exchange cash with employees and customers.
• Cash payroll checks for employees.
• Cash personal checks, cash advance vouchers and traveler checks for customers.
• Operates jackpot computer, check cashing computer.
• Dispatches slot employees to machines requiring fills and needed jackpots.
• Processes table game fills.
• Processes W2-Gs for jackpots.
• Provides other departments with cash exchanges.
• Balances an impress bank of $20,000 to $100,000.
• Calls for security escorts.
• Verifies banks.
• Notifies surveillance of large payouts.
• Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.
• Hands out and collects banks for other departments.
• General housekeeping of guest service center.
• Responsible for keys.
• Follow proper hand clearing techniques.
• Checks for state self-exclusion.
• Processes guest applications and issue membership card.
• Issues vouchers for point redemption.
• Completes data entry of mailing lists.
• Processes show tickets.
• Sells and redeems gift cards.
• Affords assistance with giveaways and promotions.
• Conducts data entry of mailing lists.
• Assists with bus groups.

Education, Training And Experience

• High School diploma.
• Prior cash handling experiences preferred.
• Prior guest service experience preferred.
• Basic Computer knowledge required.

STANDARDS OF PERFORMANCE

• Read and comprehend internal controls.
• Good math skills.
• Good communication skills.
• Basis computer skills.
• Good cash handling experience.
• Knowledge of guest service operations.
• Basis computer skills.
• Accuracy with money handling skills and paperwork completion.
• Ability to speak clearly over hand held radio.
• Ability to handle a busy work environment.
• Decision making ability (know when to do buy and what to request for buy/ inventory control).
• Ability to use and read calculator.
• Must follow internal controls and department policies.
• Ability to demonstrate proper hand clearing techniques.

Mental And Physical Requirements

• Lifting up to 25 lbs.
• Standing for long periods of time.
• Talking.
• Stooping, kneeling, crawling, reaching, walking, pushing, pulling.

WORKING ENVIRONMENT AND CONDITIONS

• Inside work.
• Stressful work environment.
• Loud noise levels.
• Exposure to cigarette smoke.

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
• Calculator
• Computer
• Currency Counter
• Check cashing equipment
• Cash Advance
• Embosser
• Telephone
• Radio