General Merchandise Clerk

Location: Claremont, CA 91711 • Store #0049

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile, adaptable role supports multiple store operations—front-end, e-commerce, produce, floral, and general stocking—while maintaining outstanding customer service.

Responsibilities

• Provide friendly, professional service (G.O.A.T.) and enhance the customer’s shopping experience
• Assist customers with questions, product locations, recommendations, and communicate out-of-stock or concerns to management
• Bag groceries carefully, separate items properly, and help load groceries into customer vehicles
• Retrieve and organize shopping carts from the parking lot for customer use
• Stock, refill, and rotate shelves, displays, and end caps with general merchandise following store planograms and seasonal guidelines
• Follow CAO bread procedures for working and writing bread orders
• Build and maintain product displays, ensuring correct signage, pricing, and routine price changes
• Bale cardboard, maintain a clean and organized backroom, and ensure aisles and displays are safe and hazard-free
• Sweep floors, clean spills, and remove trash to maintain a clean shopping environment
• Receive, inspect, and pack e-commerce orders accurately, replacing or reporting damaged/unavailable items promptly
• Update customers on order substitutions or delays and assist with order pickup by carrying or escorting orders to vehicles
• Cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise to maintain freshness
• Monitor product temperatures, maintain storage conditions, and complete logs for damaged or lost merchandise
• Assist with monthly inventory counts and price changes in the Produce department
• Open, price, and stock floral merchandise; maintain neat, attractive displays and remove wilted or damaged products
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items
• Operate store equipment (hand trucks, box cutters, department equipment) safely and efficiently
• Work collaboratively with team members to ensure smooth operations and excellent customer experience
• Perform all other related duties as assigned, including courtesy clerk tasks

Requirements

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, customer-focused attitude with strong service orientation
• Ability to work well in a team and follow direction with a positive attitude
• Excellent oral and written communication skills
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Adherence to store policies, safety standards, and collective bargaining agreement

Pay

Hourly pay range: $17.10 – $22.85. This range represents step 1 to the maximum step for the position per the collective bargaining agreement. Starting pay is at step 1.