General Merchandise Clerk

Location: Big Bear Lake, CA 92315 • Store #0091

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile role supports multiple store operations—front-end, grocery, e-commerce, produce, and floral—while maintaining outstanding customer service.

Pay

Hourly pay range: $17.10 – $22.85. Starting pay is at step 1; the range reflects progression to the maximum step per the collective bargaining agreement.

Responsibilities

• Provide friendly, professional customer service (G.O.A.T.) and assist with questions, product locations, and recommendations
• Bag groceries carefully, separate items properly, and help load purchases into customer vehicles
• Retrieve and organize shopping carts from the parking lot
• Stock, refill, and rotate shelves, displays, and end caps with general merchandise following planograms and seasonal guidelines
• Follow CAO bread procedures and build/maintain product displays
• Bale cardboard, keep backroom clean and organized, and ensure a safe work environment
• Maintain accurate signage, pricing, and routine price changes
• Keep aisles, displays, and floors clean, safe, and free of hazards; sweep, clean spills, and remove trash
• E-commerce: receive online orders, inspect items for damage/freshness, pack orders securely, and label clearly for pickup
• Replace or report unavailable/damaged items and update customers on substitutions or delays
• Assist customers by carrying or escorting completed orders to their vehicles
• Produce: cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise; monitor temperatures and storage conditions
• Maintain logs of damaged/lost merchandise and assist with monthly inventory counts
• Floral: open, price, and stock floral merchandise; maintain neat, attractive displays; monitor freshness and remove wilted/damaged products
• Place point-of-sale signs, tags, and promotional materials; update prices routinely
• Support Produce department by stocking and maintaining the salad wall and other GMC produce items
• Operate store equipment (hand trucks, box cutters, department equipment) safely and efficiently
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Perform all other related duties as assigned, including courtesy clerk tasks

Requirements

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, customer-focused attitude with strong service orientation
• Ability to work well in a team and follow direction with a positive attitude
• Excellent oral and written communication skills
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Physical ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Available to work flexible hours, including evenings, weekends, and holidays
• Adherence to store policies, safety standards, and collective bargaining agreement

About us

We value and appreciate our teammates and treat others as we want to be treated. We challenge the status quo, embrace change, and foster open communication. We celebrate achievements and learn from failures while making a difference in the communities we serve.