General Merchandise Clerk

Location: Carlsbad, CA 92009 • Store #0186

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile role supports multiple areas of store operations—front-end, grocery, e-commerce, produce, and floral—while maintaining outstanding customer service.

Pay

Hourly pay range: $17.10 – $22.85. The range reflects steps 1 through the maximum under the collective-bargaining agreement; new hires start at step 1.

Responsibilities

• Provide friendly, professional customer service (G.O.A.T.)—greet, assist, answer questions, locate products, and relay concerns to management.
• Bag groceries carefully, separate items properly, and help load purchases into customer vehicles.
• Retrieve and organize shopping carts from the parking lot.
• Stock, rotate, and refill shelves, displays, and end caps with general merchandise; follow CAO bread procedures and planograms.
• Build and maintain product displays according to seasonal guidelines and store direction.
• Bale cardboard, keep backroom clean and organized, and ensure aisles and displays are hazard-free.
• Sweep floors, clean spills, remove trash, and maintain accurate signage and pricing.
• E-commerce: receive online orders, inspect items for damage or freshness, pack orders securely, label clearly, and update customers on substitutions or delays.
• Assist customers by carrying or escorting completed orders to their vehicles.
• Produce: cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise; monitor temperatures and storage conditions; complete inventory counts.
• Floral: open, price, and stock floral merchandise; maintain neat, attractive displays; remove wilted or damaged products; place point-of-sale materials.
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
• Operate store equipment (hand trucks, box cutters, etc.) safely and follow all safety protocols.
• Collaborate with team members to ensure smooth operations and excellent customer experience.

Requirements

• Must be at least 18 years of age.
• High school diploma preferred but not required.
• Valid Food Handler / Health Card.
• Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
• Friendly, customer-focused attitude with strong communication skills (oral and written).
• Ability to work well in a team, follow direction, and maintain a positive attitude.
• Basic math and reading skills for pricing, labels, equipment, and inventory.
• Good problem-solving abilities and attention to detail.
• Physical ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds.
• Flexible availability, including evenings, weekends, and holidays.
• Adherence to store policies, safety standards, and the collective bargaining agreement.