General Merchandise Clerk

Location: Highland, CA 92346 • Store #0182

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile role supports multiple areas of store operations—front-end, grocery, e-commerce, produce, and floral—while maintaining outstanding customer service and a safe, clean shopping environment.

Pay

Hourly pay range: $17.10 – $22.85. Starting pay is at step 1; the range reflects progression to the maximum step under the collective bargaining agreement.

Responsibilities

• Provide friendly, professional customer service (G.O.A.T.)—greet, assist, answer questions, locate products, and communicate out-of-stock issues to management
• Bag groceries carefully, separate items properly, and help load purchases into customer vehicles
• Retrieve and organize shopping carts from the parking lot
• Stock and refill shelves, displays, and end caps with general merchandise; follow CAO bread procedures and store planograms
• Maintain clean, safe aisles and displays; sweep floors, clean spills, remove trash, and bale cardboard
• Ensure accurate signage, pricing, and routine price changes
• E-commerce: receive online orders, inspect items for damage or freshness, pack orders securely, label clearly, and update customers on substitutions or delays
• Assist customers by carrying or escorting completed orders to their vehicles
• Produce: cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise; monitor temperatures and storage conditions; complete inventory counts
• Floral: open, price, and stock merchandise; maintain neat, attractive displays; remove wilted or damaged products; update signage and promotional materials
• Support the salad wall and other GMC produce items
• Operate store equipment (hand trucks, box cutters, etc.) safely and efficiently
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Perform all other related duties as assigned, including courtesy clerk tasks

Requirements

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast-paced environment, handling multiple tasks and responsibilities
• Friendly, customer-focused attitude with strong communication skills (oral and written)
• Ability to work well in a team, follow direction, and maintain a positive attitude
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Physical ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Adherence to all store policies, safety standards, and the collective bargaining agreement