General Merchandise Clerk

Location: Montclair, CA 91763 • Store #0073

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile role supports multiple areas of store operations—front-end, grocery, e-commerce, produce, and floral—while maintaining outstanding customer service.

Pay

Hourly pay range: $17.10 – $22.85. This range represents step 1 to the maximum step under the collective bargaining agreement; new hires start at step 1.

Responsibilities

• Provide friendly, professional customer service (G.O.A.T) and assist with questions, product location, and recommendations
• Bag groceries carefully, separate items properly, and help load groceries into customer vehicles
• Retrieve and organize shopping carts from the parking lot
• Stock and refill shelves, displays, and end caps with general merchandise; follow CAO bread procedures and build displays per planograms
• Bale cardboard and keep the backroom clean, organized, and hazard-free
• Ensure accurate signage, pricing, and routine price changes; maintain clean, safe aisles and displays
• Sweep floors, clean spills, and remove trash
• E-commerce: receive online orders, inspect items for damage or freshness, pack orders securely, and update customers on substitutions or delays
• Assist customers with order pickup and transport to vehicles
• Produce: cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise; monitor temperatures and storage conditions; maintain logs and assist with inventory counts
• Floral: open, price, and stock floral merchandise; maintain neat, attractive displays; remove wilted or damaged products; update signage and promotional materials
• Operate store equipment (hand trucks, box cutters, department tools) safely and follow all safety protocols
• Collaborate with team members to ensure smooth operations and excellent customer experience
• Perform all other related duties as assigned, including courtesy clerk tasks

Requirements

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast-paced environment, handling multiple tasks and responsibilities
• Friendly, customer-focused attitude with strong communication skills (oral and written)
• Ability to work well in a team, follow direction, and maintain a positive attitude
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Physical ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Flexible availability, including evenings, weekends, and holidays
• Adherence to store policies, safety standards, and the collective bargaining agreement