General Merchandise Clerk

Location: Ladera Ranch, CA 92694 • Store #0203

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position plays a key role in supporting multiple areas of store operations and delivering outstanding customer service; therefore requires a versatile and adaptable individual who can take on a variety of tasks as needed throughout the store. Responsibilities may shift based on the operational needs of the store and include front-end duties, stocking, e-commerce order fulfillment, floral and cut-fruit preparation, and maintaining a clean, safe shopping environment.

Pay

Hourly pay range: $17.10 – $22.85 (this range represents step 1 to the maximum step for the position under the collective bargaining agreement; starting pay is at step 1).

Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T.)
• Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
• Bag groceries carefully and efficiently, separating items properly; offer and help customers with loading groceries to their vehicles
• Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use
• Stock and refill shelves, displays, and end caps with general merchandise items; follow CAO bread procedures for working and writing bread orders
• Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management direction
• Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
• Ensure correct signage and pricing is visible and accurate, including routine price changes
• Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean up spills, and remove trash as needed
• Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
• Replace or report unavailable or damaged items promptly and update customers on substitutions or delays
• Pack items properly to avoid damage during transport and label orders clearly for pickup
• Communicate to store management regarding order progress or issues
• Assist customers by carrying or escorting their completed orders from the store to their vehicles
• Cut, prepare, package, label, and price fresh-cut produce items for sale to customers
• Stock and rotate produce merchandise to maintain freshness and an attractive display
• Monitor product temperatures and maintain proper storage conditions
• Maintain logs and records of damaged and lost merchandise; complete price changes and assist with monthly inventory counts
• Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
• Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items
• Operate all standard store equipment—such as hand trucks, box cutters, and department equipment—safely and efficiently by adhering to established safety protocols
• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• Perform all other related duties as required and assigned, including courtesy clerk duties

Requirements

• Must be at least 18 years of age
• High school diploma is preferred but not required
• A valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
• Friendly, helpful attitude with a focus on customer satisfaction and service at all times
• Ability to work well within the team and follow direction with a good attitude
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
• Basic math and reading skills for handling pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand, walk, bend, kneel for up to four to eight hours per day and lift packages and other items (up to 50 pounds)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement

About us

Join our team and make a difference in the communities we serve. We value and appreciate our teammates and treat others like we want to be treated. We challenge the status quo, embrace change, foster open communication, and have fun celebrating our teammates’ achievements and failures.