General Merchandise Clerk

Location: Poway, CA 92064 • Store #0162

Stater Bros. Markets is not able to consider candidates who will require visa sponsorship now or in the future.

About the role

The General Merchandise Clerk (“GMC”) is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to customers. This versatile, adaptable role supports multiple areas of store operations—front-end, grocery, e-commerce, produce, and floral—while maintaining outstanding customer service.

Responsibilities

• Provide friendly, professional service (G.O.A.T) and enhance the customer’s shopping experience
• Assist customers with questions, product locations, recommendations, and communicate out-of-stock or concerns to management
• Bag groceries carefully, separate items properly, and help load groceries into customer vehicles
• Retrieve and organize shopping carts from the parking lot for customer use
• Stock and refill shelves, displays, and end caps with general merchandise following CAO bread procedures and store planograms
• Build and maintain product displays according to seasonal guidelines and store management direction
• Bale cardboard and keep the backroom clean, organized, and free of clutter
• Ensure accurate signage, pricing, and routine price changes; keep aisles and displays clean, safe, and hazard-free
• Sweep floors, clean spills, and remove trash to maintain a clean, safe shopping environment
• Receive and fulfill e-commerce orders: locate, inspect, and pack items accurately; report unavailable or damaged items; update customers on substitutions or delays
• Assist customers by carrying or escorting completed orders to their vehicles
• Cut, prepare, package, label, and price fresh-cut produce; stock and rotate merchandise to maintain freshness and attractive displays
• Monitor produce temperatures, maintain proper storage conditions, and complete logs for damaged or lost merchandise
• Assist with monthly inventory counts and price changes in the Produce department
• Open, price, and stock floral merchandise; maintain neat, attractive displays and remove wilted or damaged products promptly
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items
• Operate store equipment (hand trucks, box cutters, department equipment) safely and efficiently
• Work collaboratively with team members to ensure smooth operations and excellent customer experience
• Perform all other related duties as assigned, including courtesy clerk tasks

Requirements

• Must be at least 18 years of age
• High school diploma preferred but not required
• Valid Food Handler / Health Card
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction
• Ability to work well within a team and follow direction with a positive attitude
• Excellent oral and written communication skills
• Basic math and reading skills for pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand, walk, bend, kneel for 4–8 hours per day and lift up to 50 pounds
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Adherence to store policies, safety standards, and collective bargaining agreement

Pay

Hourly pay range: $17.10 – $22.85. Starting pay is at step 1 of the collective-bargaining scale.