General Manager

Benefits

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Wellness resources
• A competitive salary plus bonus
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Responsibilities

• Achieve monthly membership, department and total revenue goals.
• Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews. Conduct regular staff meetings to communicate promotions, goals and other relevant information.
• Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
• Oversee all aspects of onsite training of new employees. Ensure 100% completion of all required ongoing training per Restore compliance standards.
• Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
• Monitor and formally document staff performance/behavior with the support of the HR Department.
• Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
• Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
• Ensure an exceptional store experience that engages and retains customers.
• Be flexible with your schedule - you’ll work hours based on business needs and store operating hours. This will include weekends and holidays.
• Make timely and effective decisions regarding customer service issues.
• Daily reporting of appointments, revenue, goals, inbound/outbound calls.
• Report all safety and medical incidents through formal in-store communication and to the corporate team.
• Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
• Maintain a strong local presence through partnerships with community and business organizations. Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore’s services.
• Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
• Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
• Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
• Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore’s mission, vision, and values.

Requirements

• You’ve obtained an undergraduate degree or higher.
• You have a proven track record of B2B and B2C sales.
• You have at least three to five years of management experience.
• You’re passionate about fitness, athletic achievement, and general health and wellness.
• Your verbal and written communication skills are on point.
• You’re a numbers person and can deliver action plans based on key metrics.
• You’re tech-savvy and have experience processing payroll and creating employee schedules.
• You’re driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.