General Manager

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities

• Management of club team and financial performance
• Drive all sales efforts within the club including personal training, recovery services, new member sales, EFT, retail, and supplements
• Set monthly, weekly and daily financial goals
• Review daily/weekly financial and club statistics with to identify potential revenue gaps and modify sales execution as necessary
• Execute and coordinate promotions within the club
• Drive club efforts in achieving revenue goals in NMS, EFT, retail, personal training and ancillary revenue
• Responsible for attainment of department targets (e.g. revenue, member retention)
• Responsible for scheduling department heads to meet club needs
• Manage hours and labor spend

Member and Guest Experience

• Proactively engage club member base, regularly greet, and interact with members, and conduct member satisfaction surveys under company guidelines.
• Resolve member concerns and complaints in a professional manner within club parameters
• Instill a sense of common responsibility and teamwork across club functions

Staffing and Development

• Maintain a fully engaged and high performing department head team that aligns with company values and goals
• Train and coach team members, including conducting planning sessions and performance reviews. Review, approve and provide recommendations regarding personnel actions including hiring, promotion, discipline, and termination
• Lead club meetings to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
• Implement, supervise, and direct regular training to ensure all club employees are trained in sales SOPs, and other company policies
• Create and conduct team building activities including participation in recognition programs

Club Administration and General

• Implement promotions and merchandising
• Follow-up with compliance checks by monitoring club systems and team member performance
• Ensure that systems procedures are accurately followed: Member check-in, telephone inquiry, guest processing, In Touch management, membership cards, fitness scheduling, etc
• Daily reviews of new member agreements with sales team

Team Member Experience

• Select, interview, and hire using club systems
• Train & develop department heads according to SOPs and objectives
• Counsel staff and consult with corporate support for additional direction
• Mediate club employee relations matters for team members

Work Schedule

• This is a full-time, management position.
• Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
• Your hours should include prime time and should allow you to interact with staff and members throughout the day.
• Special events, promotions, and other demands will require some early mornings, late nights, and weekends.