General Manager

About the role

MERS/Missouri Goodwill Industries is seeking a General Manager for its Kansas City Store - E 63rd. This position supports the mission of "Changing Lives Through the Power of Work!" and embodies core values of diversity, integrity, passion, professionalism, respect, and responsibility.

Primary Duties/Responsibilities

• Oversee store operations, resources, and budgets to meet or exceed goals and benchmarks.
• Model core values to establish a safe, ethical, and high-quality work environment.
• Supervise, direct, and train staff, ensuring they perform their essential functions.
• Provide exceptional customer service internally and externally, retaining repeat donors, shoppers, and staff.
• Coach and counsel employees on job performance, including discipline up to termination.
• Assign daily job duties independently to meet operational needs.
• Identify and recommend employees for advancement.
• Safeguard company property and information from harm, reporting any incidents to management.
• Adhere to agency policies, procedures, and values.
• Utilize efficient staffing methods, arrange replacements, and audit/payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance and adhere to the dress code.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• Three years of Retail, Warehouse, or Logistics Management.
• A valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills, including quality decision-making, goal-setting, and problem-solving.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Benefits

• Monthly bonus potential up to $1000.
• Quarterly bonus potential up to $1500.
• Individual and family medical benefits.
• Individual and family dental and vision benefits on the first of the month following the hire date.
• Employer-paid basic life and AD&D insurance on the first of the month following the hire date.
• 403(B) Retirement on date of hire.
• 403(B) Retirement + Employer Match after one year of employment.
• 401(A) Retirement on date of hire.
• PTO accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

Pay

$25.00 hourly

Schedule

Hourly Full-Time