General Manager

Essential Functions

• Leads and manages resort operations.
• Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.
• Safeguards brand standards.
• Facilitates resort meetings.
• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
• Manages conflict and resolves team members and guests complaints.
• Interacts positively with guests promoting the features and amenities of the resort.
• Conducts performance evaluations that are timely and constructive.
• Organizes and oversees the schedules, timecards, and work of assigned staff.
• Maintains profitability of each department.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.

Supportive Functions

• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in resort and corporate activities and meetings as requested.
• Performs special projects as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate the resort.

Specific Job Knowledge, Skills, And Abilities

• Extensive knowledge of resort/hotel operations.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent communications skills both verbal and written.
• Excellent managerial and supervisory skills.
• Able to work in teams and independently.
• Excellent math and accounting skills.
• Ability to interpret financial data.
• Proficient with Microsoft Office Suite or similar software programs.

Education And Experience

• BS degree in related field, or comparable certifications and experience in the industry.
• Minimum 3 years of successful resort/hotel operations leadership required.
• Prior GM experience or AGM experience is preferred.