Full Time Fitting Room Specialist

Responsibilities

• Affirms customers receive world-class customer service and attention in the fitting rooms.
• Answers all incoming calls in a friendly, professional, and pleasant disposition.
• Knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance.
• Aids in general office duties such as mail service, sorting, and delivering mail, and assists other office positions as needed.
• Creates daily pocket schedules and makes signs for all shops.
• Supports various projects for members of the Leadership team as needed.
• Develops product knowledge and collaborates with sales associates to help achieve daily selling goals.
• Monitors and checks customers in and out of rooms, while monitoring the amount of merchandise the customer has in the fitting room.
• Prepares merchandise (buttons, zips, etc.) to return to the selling floor.
• Knowledgeable to answer questions regarding location, price, and use of merchandise.
• Contributes to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Demonstrates strong organization, attention to detail, ability to multi-task, and problem-solving skills.
• Displays professionalism in appearance and attitude, contributes to a positive team atmosphere, and treats others with respect and consideration while following Scheels' policies and procedures.
• Communicates effectively in both written and verbal forms.
• Completes basic mathematical equations.
• Promotes the Scheels Visa Rewards card and clearly explains all benefits.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine "Thank you."
• Culture: Approach daily tasks, projects, and follow-up communication with energy and sense of urgency. Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. Show respect and appreciation for others and Scheels.
• Team Mentality: Genuine interest and action in helping others before themselves, regardless of recognition or reward. Teach-ability: Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback. Ability to adapt to a changing work environment. Apply concepts of basic math, grammar, punctuation, and spelling.
• Physical Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Qualifications

• The ideal candidate will have a minimum of a high school diploma, or general education degree (GED); 1-3 months of related experience or training; or equivalent combination of education and experience.

Benefits

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Pay

Minimum Starting wage is $15/Hour

Schedule

Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 10 a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month. Average hours per week is 20 hours.

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.