Fitting Room Specialist

Responsibilities

• Affirms customers receive world-class customer service and attention in fitting rooms.
• Answers incoming calls in a friendly, professional, and pleasant manner.
• Knowledgeable and courteous while assisting customers and transferring calls.
• Assists in general office duties such as mail service, sorting, and delivering mail.
• Makes daily pocket schedules and signs for all shops.
• Supports various projects for leadership team members.
• Develops product knowledge and collaborates with sales associates to achieve daily selling goals.
• Monitors merchandise amounts in fitting rooms and prepares it for return to the selling floor.
• Answers questions about merchandise usage and location.
• Ensures a positive work environment fostering pride in being part of a winning team and promoting personal growth.
• Demonstrates strong organizational, attention to detail, multitasking, and problem-solving skills.
• Behaves professionally in appearance and attitude, contributing to a positive team atmosphere and treating others with respect and consideration.
• Follows Scheels’ policies and procedures.
• Communicates effectively both verbally and in writing.
• Promotes the Scheels Visa Rewards card and explains its benefits.

Requirements

• Genuinely and consistently treats co-workers, customers, and business partners as the most important person, including maintaining eye contact, smiling, and saying “thank you.”
• Cultivates a deep desire to become an expert in their role, applying knowledge and experience with great impact.
• Show respect and appreciation for others and Scheels.
• Arrives to work and meetings 10 minutes early.
• Adapts to a changing work environment and applies concepts of basic math, grammar, punctuation, and spelling.
• Meets Scheels’ dress and grooming expectations in a professional, clean, and welcoming environment for customers, co-workers, and business partners.
• Exhibits teachability, consistent eagerness to listen, learn, apply knowledge, and accept critical feedback.
• Operates with pride and ownership of their work while meeting expected deadlines.

Education & Experience

The ideal candidate will have a minimum of a high school diploma or general education degree (GED), 1-3 months of related experience or training, or an equivalent combination of education and experience.

Physical Requirements/Lifting Requirements

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.