Front Office Overnight Audit & Host

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in Hospitality, Business, or Accounting preferred.
• Previous hotel front desk, guest service, or customer service experience preferred.
• Experience with hotel Property Management Systems an asset.
• Prior cash handling or auditing experience preferred.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Basic accounting and mathematical skills.
• Able to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in Microsoft Office and hotel management software.
• Able to work independently with minimal supervision.
• Maintain professional appearance and demeanor.
• Handle confidential and sensitive financial information with confidentiality.

Physical Requirements

• Ability to stand or walk for extended periods.
• Ability to lift up to 25 pounds (11 kg) occasionally.
• Ability to work overnight shifts, weekends, holidays, and overtime as needed.

Preferred Competencies

• Guest-focused mindset with a commitment to service excellence.
• Strong organizational and time-management skills.
• Dependable, trustworthy, and accountable.
• Ability to remain calm under pressure and make sound decisions.
• Team-oriented with a positive attitude.
• Adaptable and flexible to changing operational needs.