Front Office Host - Overnight

About the role

The Overnight Front Office Host plays a crucial role in ensuring seamless experiences for guests at Thompson Dallas, a hotel located in the heart of Downtown Dallas. With 219 thoughtfully designed guestrooms and over 20,000 square feet of event space, Thompson Dallas offers a vibrant social atmosphere and exceptional dining experiences.

Responsibilities

• Welcome guests, process arrivals and departures, and ensure a seamless check-in and check-out experience.
• Respond to guest requests and resolve concerns with professionalism, empathy, and confidence.
• Build connections with guests by sharing knowledge of the hotel, neighborhood, and local experiences.
• Promote hotel amenities, experiences, and premium room offerings.
• Complete nightly audit procedures and reconcile daily revenue and financial transactions.
• Generate required reports and ensure the accuracy of guest accounts and hotel records.
• Maintain awareness of hotel activity and support overnight safety and security procedures.
• Collaborate with hotel departments to ensure a smooth and exceptional guest experience.
• Uphold Hyatt and Thompson service standards in every guest interaction.

Requirements

• Previous front office, guest services, hospitality, or customer service experience preferred.
• Luxury, lifestyle, or upscale hotel experience preferred.
• Previous Night Audit experience preferred.
• Opera PMS experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight operations.
• Strong attention to detail and ability to accurately handle financial transactions.
• Ability to provide exceptional guest service in a fast-paced environment.

Qualifications

• A high school diploma or equivalent required.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Financial transaction accuracy.
• Customer service proficiency.

Benefits

At Thompson Dallas, we offer a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement savings plan, paid time off and holidays, complimentary associate parking, and more. We also provide opportunities for career growth and development within Hyatt.

Pay

Competitive hourly rate based on experience and qualifications.

Schedule

Overnight shifts, typically 11:00 PM – 7:30 AM, with weekends and holidays required.