Front Office Host (Overnight Availability Required)

Responsibilities

• Assist guests with check-in and check-out procedures
• Manage reservations and respond to guest inquiries
• Deliver exceptional guest experiences throughout each stay
• Serve as a Relief Night Auditor with additional evening shifts on other days
• Balancing daily financial transactions and preparing reports during overnight shifts
• Interact with guests and colleagues in a fast-paced environment

Requirements

• Strong communication skills
• Attention to detail
• The ability to multitask
• Continuous standing and frequent use of computer systems
• Maintain a warm and professional demeanor
• Flexible availability to support operational needs

Qualifications

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Time management

Benefits

• Hyatt’s commitment to guest satisfaction
• Opportunities for career growth within the hospitality industry
• Flexible scheduling options
• Professional development opportunities

Pay

The hourly rate for this position is $30.79.

Schedule

This role requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs.