Host - Front Office

About the role

The Front Office Host at the Chicago Athletic Association (CAA) is responsible for the guest registration process and communication of hotel services and promotions. This role has a direct impact on creating the guest experience and acts as the face of CAA.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Handle guest inquiries and complaints
• Process forms of payment
• Ensure accurate and timely guest records
• Support other hotel operations as needed

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Open availability to work afternoons, evenings, weekends, and holidays

Qualifications

• Previous hotel experience preferred
• Interest in hotel clerk jobs

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Savings Plan
• Employee Stock Purchase Plan
• Short-term Disability
• Basic Life Insurance
• Paid Family Bonding Time and Adoption Assistance
• Up to 15 days of earned PTO during the first year of employment
• Paid Holidays upon hire
• Monthly Fitness Membership Reimbursement
• Qualified Parking & Transportation Tax Exemption
• Colleague Discount Rate and Complimentary Room Nights
• Complimentary Meals during shift
• Complimentary Access to Headspace and discounts at various retailers

Pay

The hourly rate for this position is $23.75. This position is also eligible to earn overtime.

Schedule

This role requires open availability to work afternoons, evenings, weekends, and holidays.