Front Office Host

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Front Office Host.

Responsibilities

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit
• Research and resolve disputed charges for guests
• Follow up with guest regarding satisfaction with guest-related issues
• Process all checkouts including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks
• Balance and drop receipts according to accounting specifications
• Assist management in training, motivating, and coaching employees; serve as a role model
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for days, nights, mid shifts, weekends and holidays preferred

Pay

The salary range for this position is $24.00 to $31.20. The starting hourly rate is $24.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Benefits

• Medical, Dental and Vision Insurance after 30 days of employment
• Free Uniforms and cleaning service for uniforms
• Paid Vacation, sick leave and up to 2 float days
• 401(k)
• Paid Family Bonding Time
• Adoption Assistance
• Tuition and Wellness Reimbursement
• Free Parking
• Referral Bonuses
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future