Front Office Host

About the role

The Front Office Associate role at Miraval Berkshires Resort and Spa is a highly visible position that directly impacts the guest experience. This role involves the guest registration process, communication of hotel services and promotions, processing forms of payment, and responding to guest inquiries.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations
• Ensure accurate and timely information for all guest interactions

Requirements

• Exceptional communication skills
• Superior guest service abilities
• Ability to stand for long periods
• Proficient computer skills
• Refined verbal and written communication skills

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Experience working in a hotel setting as a front desk clerk or similar role
• Passion for the wellness industry

Skills

• Customer service skills
• Attention to detail
• Problem-solving skills
• Time management skills

Benefits

• World-class resort stay
• Unlimited use of fitness center, yoga classes, lectures, and free golf
• Competitive pay and corporate-level benefits
• Wellbeing and tuition reimbursement up to $1,000/year
• Employee discounts on all spa services and programming
• Discounted and comped rate at Hyatt Hotels

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule available to accommodate personal and professional needs.

Benefits

• Wellbeing and tuition reimbursement up to $1,000/year
• Employee discounts on all spa services and programming
• Discounted and comped rate at Hyatt Hotels