Front Office Agent (Overnight)

About the role

At Live! By Loews-Arlington, guests are treated to an upscale experience blending sports and entertainment with first-class hospitality and superior amenities. Located between the Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel features an infinity-edge pool, a rooftop terrace, and floor-to-ceiling windows offering panoramic views of the Arlington Entertainment District.

What We Offer

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: Passionate about hospitality and a natural at anticipating and exceeding guest needs.
• Clear Communicator: Excellent verbal and written communication skills, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: Confident and creative in addressing challenges, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: Embraces change and works collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: Maintains accuracy and efficiency in every task, from handling payments to managing guest inquiries.

Veterans and military spouses encouraged to apply.

What You’ll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.